1. Personal Data Protection
According to the Organic Law 15/1999, of the 13th of December of Personal Data Protection, ROC HOTELS (and all the companies that form the group) informs the users of the website http://www.roc-hotels.com that the data provided through our website through the forms and the received e-mails, considered as personal data, will be incorporated to our files, with the aim of managing and answering your requests and/or processing your enquiries.
These files are properly registered in the Registry of Data Protection Spanish Agency according to the current legislation and development regulations. Users guarantee and respond, in any case, for the precision, validity, authenticity, propriety and non-excessiveness of the personal data provided, and undertake to keep them up to date as required.
By filling in the application for registering to the Roc Class Programme, the user accepts and authorises ROC HOTELS to use and treat the personal data provided for particular purposes of the Roc Class Programme, as well as to make a personalised offer of products and services and improve the commercial relation with our clients.
In this respect, ROC HOTELS informs that for the correct functioning of the programme, the user’s data will be treated by ROC HOTELS and handed over to ROC HOTELS partner companies, to the Roc Class Programme and to companies of the group ROC HOTELS. Likewise, the user’s data may be disclosed to companies that participate in the management of the programme, irrespective of the country where those companies lie. International transfers of data may occur with the exclusive aim of managing the Roc Class Programme.
By filling in the Online Reservation form, each client accepts and authorises ROC HOTELS to use and treat the personal data provided by automated means in order to proceed with the requested reservation, offer personalised services and products and improve the commercial relationship with our clients, as well as to disclose those data to the companies that comprise Roc Hotels Group and associated companies for the aims detailed above. Likewise, clients are reminded that when they do a reservation their reservation and personal data will be disclosed to those companies that participate in the management of the reservation and/or trip and destination hotel, irrespective of the country where those companies lie. International transfers of data may occur, with the exclusive aim of managing the reservation and guaranteeing its execution.
The Group Roc Hotels informs that the user’s email address will be introduced in an automatized file (distribution list) with the aims of providing information about our news and offers via email.
If you would no longer like to receive more news and offers by email, you can unsubscribe by sending an email. By sending the request you will receive an email to confirm your unsubscription.
2. Data provided by third parties.
If you have provided us with the personal data of a third person you should, before including it, have informed that person and requested his/her consent to the points set out herein. ROC HOTELS is exempt from any responsibility deriving from this.
3. Data of minors
The user is not authorised to provide data of people under 14 years of age through this website. ROC HOTELS is exempt from any responsibility deriving from this.
4. Commercial communication by electronic means
The communications by email or by any electronic means will be those necessary for the processing of your request.
However, they will include those which have been expressly agreed or authorised by the addressees, according the Law 34/2002, of the 11th of July, of Information Society and Electronic Commerce Services, except as provided by the article 21.2 of this lay, in accordance with the wording given by the First Final Provision of the new General Telecommunications Law.
5. Security measures
The owner of the file has adopted the legally required safety measures for the protection of personal data in its systems and files, taking the necessary levels and measures to ensure the confidential treatment of the data, prevent their loss, alteration or access.
6. Duty of secrecy
Users can rely on the duties of confidentiality and secrecy of the employees of ROC HOTELS and of all those processing data in its name and on behalf of same. Notwithstanding the foregoing, the user is aware of the possibility that the security of the communications through the internal computer network is vulnerable.
7. Rights of those concerned
The users may exercise their right of access, cancellation, opposition and rectification of the personal data according to the Organic Law of Personal Data Protection (Law 15/1999) and the RD. 1720/2007, by writing and sending a copy of their ID or passport to this address: ROC HOTELS Enrique Alzamora Street, n. 6, 8- 3, 07002, Palma de Mallorca, Balearic Islands or by electronic means: firstname.lastname@example.org
The cookies on this website are neither invasive nor harmful and do not contain personal data.
ROC HOTELS will not be liable for the consequences arising from the misuse of the contents on the website by the users, including the links to Facebook, Twitter or any other social networks.
10. Contact us
This website uses own and third party cookies in order to improve its services, collect statistical information about your navigation and display advertising related to your preferences, generated from your navigation patterns. By continuing navigating, you accept their use. In order to change the configuration or request more information, click on “Cookies policy”.
What are cookies?
Cookies are small files that some platforms, such as web pages, can be installed on your computer, smartphone, tablet or connected TV. Its functions can be varied: store your browsing preferences, collect statistical information, allowing certain technical capabilities, and so on. Sometimes cookies are used to store basic information about the user's browsing habits or its equipment, to the point, as appropriate, to be able to recognize it.
Why they are important?
Cookies are useful for several reasons. From a technical point of view, allow web pages work more agile and tailored to their preferences, such as language or store the currency of your country or detect access device. They also help those responsible for the websites to improve the services we offer, thanks to the statistical information collected through them. Finally, they serve to streamline the advertising we show you, thanks to which we can offer services for free.
Browsing this website implies that the following types of cookies can be installed:
-Cookies performance improvement
Such cookies retains its preferences for certain tools or services do not have to reconfigure every time you visit our site, and in some cases may be provided by third parties. Some examples are: volume of media players, preferences items management or playback speeds compatible video. In the case of e-commerce, can keep information about your shopping cart.
-Cookies statistical analysis
Are those well treated by us or third parties to quantify the number of visitors and statistically analyze the use made by users of our services. Thanks to that we can study surfing our website, and improve the supply of products or services we offer.
These cookies are used by programs that attempt to geographically locate the status of your computer, smartphone, tablet or television connected to a completely anonymous way possible content and most appropriate services.
When you register on our site, cookies that identify you as a registered user and indicate when you have identified in the portal are generated.
These cookies are used to identify your user account and its associated services. These cookies are kept as long as you do not leave your account, close your browser or shut down the device.
These cookies can be used in combination with analytical data to identify individual preferences in our portal.
They are those well treated by us or by third parties, allow effectively manage advertising space on our web site, adapting the content of the ad content requested service or to your use of our website. Thanks to it we can know their Internet browsing habits and show related advertising to your profile navigation.
-Other third-party cookies
In some of our pages can be installed third-party cookies support to manage and improve the services they offer. An example of this use are the links to social networks to share our content.
List of third parties that install cookies:
How I can set my preferences and revoke consent to accept cookies?
You can allow, block or delete cookies installed on your computer, and can revoke the consent previously given, by setting the options on your web browser. In the case where the block, you may need certain services that use are not available to you.
Here are links where you will find information on how you can turn your preferences in major browsers: